Refunds & Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t accept returns.

Returns

We ONLY accept returns if the wrong product is delivered or after confirmation, the product delivered is found to be faulty. However, we do not re-accept goods once sold or change a product in case someone changes their mind.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Shipping returns

To return your product, you should  return product to our physical store.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Need help?

Contact us at info@montedigital.co.ke for questions related to refunds and returns.